XM Withdrawal Refusal/Unable to Withdraw: Reasons and Solutions
XM Withdrawal Refusal/Unable to Withdraw: Reasons and Solutions
XM provides a highly secure environment, free from the unfair withdrawal denials often seen with some unscrupulous FX brokers. However, users who violate the terms of use may be denied the withdrawal of illicitly obtained profits. Also, from an anti-money laundering perspective, withdrawal requests may be rejected and withdrawals may not be possible if proper withdrawal procedures are not followed, so please check XM’s withdrawal rules in advance.
XM Withdrawal Refusal/Unable to Withdraw: Reasons and Solutions
XM has no malicious withdrawal refusals . Unfortunately, there are brokers around the world that refuse to withdraw customers’ profits or principal for unfair reasons. However, XM not only does not have malicious withdrawal refusals, but it also has licenses from the following two financial authorities, providing a highly secure environment.
XM Financial License
| Operating company | Registered address | Financial License |
|---|---|---|
| Tradexfin Limited |
F20, 1st Floor, Eden Plaza, Eden Island,
Seychelles |
Seychelles Financial Services Authority
(License number: SD010) |
| Fintrade Limited |
c/o Amicorp (Mauritius) Limited, 6th Floor,
NeXTeracom Building, Ebene, Mauritius |
Mauritius Financial Services Commission
(License Number: GB20025835) |
| Tradexfin Limited | |
|---|---|
| 登録住所 | F20, 1st Floor, Eden Plaza, Eden Island, Seychelles |
|
金融 ライセンス |
セーシェル金融庁 （ライセンス番号：SD010） |
| Fintrade Limited | |
| 登録住所 | c/o Amicorp (Mauritius) Limited, 6th Floor, NeXTeracom Building, Ebene, Mauritius |
|
金融 ライセンス |
モーリシャス金融サービス 委員会 （ライセンス番号：GB20025835） |
In addition, customer assets and our own funds are segregated in different accounts. This segregation ensures the safety of customer assets even in the unlikely event of XM’s bankruptcy, so you can rest assured that withdrawals will not be refused.
XMTrading may refuse withdrawals (cancel profits) as a penalty to those who violate the terms of use . In addition, strictly speaking, it is not a refusal of withdrawal, but if the withdrawal procedure is carried out using a procedure that does not comply with the withdrawal rules, the withdrawal request may be refused and the funds may not be able to be withdrawn. If your withdrawal request is refused due to the withdrawal procedure, you can withdraw the funds by repeating the procedure in accordance with the withdrawal rules.
If you violate XM’s terms of use, not only may your withdrawal be refused and your profits confiscated, but your account may also be frozen, so please be sure to check the prohibited items before trading. The reasons why withdrawals are refused (unable to withdraw) by XM and what to do if you are unable to withdraw are as follows.
A withdrawal request was made while holding a position and the margin maintenance rate was less than 150%.
XMTrading allows you to withdraw funds from trading accounts that currently hold positions. However, the maximum amount that can be withdrawn from an account that currently holds a position is the amount that will allow you to maintain a margin maintenance rate of 150% after the withdrawal . Please note that amounts that will result in a margin maintenance rate of less than 150% after the withdrawal cannot be withdrawn. On weekends, withdrawals that would result in a margin maintenance rate of 400% or less will not be accepted. When withdrawing funds while currently holding a position, please either withdraw an amount that will allow you to maintain a margin maintenance rate of 150% after the withdrawal (400% on weekends), or withdraw after the position has been settled.
Margin maintenance rate calculation method
The margin maintenance rate refers to the ratio of the required margin for currently held positions to the account balance, including unrealized profits and losses and bonuses. The margin maintenance rate is the standard for triggering XM margin calls and stop losses, and can be calculated using the following formula.
“Margin Maintenance Rate (%)”
= “Available Margin” ÷ “Required Margin”
× 100
You can also check the margin maintenance rate from the “Trading” tab in the XM MT4/MT5 terminal window.
You requested a withdrawal using a different payment method than the one used to deposit
XMTrading has a system in place that prevents withdrawals from your trading account using a payment method that was not used when you made your deposit . In principle, you must make a withdrawal request using the same payment method as when you made your deposit, up to the amount equal to the deposit amount. Any profits that exceed the deposit amount will be withdrawn by bank transfer, regardless of the method used when you made your deposit . Please note that if the deposit method and withdrawal method do not match, your withdrawal request will be rejected and you will not be able to withdraw your funds.
Learn more about matching XM deposit and withdrawal methods here
You have made a withdrawal request that does not follow the withdrawal priority
When withdrawing funds from an XM trading account that uses multiple deposit methods, you must make your withdrawal request in the order of priority of the withdrawal methods from an anti-money laundering perspective . Please note that withdrawal requests that do not conform to the withdrawal priority will be rejected (withdrawal request rejected) and you will not be able to withdraw the funds. The priority of withdrawal methods at XM is as follows:
XM Withdrawal Method Priority
-
Priority 1:Credit/Debit Cards
-
Priority 2: Virtual currencies (crypto assets)
-
Priority 3: Online wallets (bitwallet,BXONE)
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Priority 4:Domestic bank transfer (Japan)
Deposits made by credit card or debit card are given the highest priority. Next comes deposits made by virtual currency (crypto assets), followed by deposits made by online wallets such as Bitwallet or BXONE. Once all deposits have been withdrawn, you can withdraw any deposits made by bank transfer. If you use multiple deposit methods with XM, please note that you will not be able to withdraw unless you follow the withdrawal procedure in the order of priority listed above.
You have selected a bank that does not support international bank transfers as your withdrawal destination.
XMTrading does not allow withdrawals to be made to bank accounts at financial institutions that do not support international bank transfers . Please check with your financial institution for details in advance.
If you are unable to withdraw to a bank account that does not support international bank transfers, this is not strictly a refusal of the withdrawal, so please specify a bank account that supports international bank transfers and make your withdrawal request again.
Bonus credits cannot be withdrawn
XMTrading offers a wide range of bonus campaigns , and provides credits (bonuses) that can be used as trading funds (effective margin). Credits are treated as effective margin and can be used as actual trading funds, but please note that the credits themselves cannot be withdrawn .
Profits earned through trading using credit bonuses can be withdrawn without any restrictions . However, please note that if you withdraw even a portion of the funds from an account to which a bonus has been granted, the bonus will be forfeited in a proportion equal to the amount withdrawn from the account balance (deposit funds + trading profits).
Violating XM’s Terms of Use
At XM, you can enjoy trading with a high degree of freedom in a relatively unrestricted environment. There are no restrictions on scalping or trading with automated trading (EA), but some activities are prohibited in the terms of use. Please note that if you violate any of the prohibited activities, you may be subject to withdrawal denial as a penalty . The main activities prohibited at XM are as follows:
Examples of prohibited activities at XM
If you are unable to withdraw funds from XM, please check whether you have violated any prohibited activities. As stated in the terms of use that you will confirm when opening a real account, if prohibited activities are confirmed, any illegally obtained profits will be confiscated, withdrawals of the relevant transactions will be refused, and in the worst case, your account will be frozen. Before starting trading with XM, please check the prohibited activities and transactions.
Please note the following points regarding each withdrawal method available at XMTrading. To avoid issues such as withdrawal refusal, please check the points for each withdrawal method in advance.
The time it takes for funds to arrive varies depending on the withdrawal method
Please note that at XM, the estimated time it takes for funds to arrive varies depending on the withdrawal method . Generally, XM takes less than 24 hours from the time of withdrawal request until the withdrawal process is completed on XM’s side. However, after the withdrawal process is complete, the time it takes for funds to arrive varies depending on the financial institution and payment method to which the funds are withdrawn, so the withdrawal may not necessarily be reflected immediately. Please be aware that it may take longer than usual for funds to arrive, especially during major global holidays such as the New Year holidays. The estimated time it takes for funds to arrive for each XM withdrawal method is as follows.
XM Withdrawal Reflection Time Estimate
| Withdrawal Methods | Reflection time |
|---|---|
| Bank transfer |
Within 1-2 business days
|
| Credit /Debit Card |
Varies by card company
|
| Online Wallet |
Immediate reflection
|
| Virtual currency (crypto assets) |
Immediate reflection
|
There is a minimum withdrawal amount depending on the withdrawal method
When making a withdrawal request at XM, please ensure that the amount does not fall below the minimum withdrawal amount set for each withdrawal method. XM’s minimum withdrawal amount is set low, starting from 500 yen for credit/debit cards and online wallets. However, for bank transfers and cryptocurrencies, you must withdraw at least 10,000 yen, and please note that amounts below the minimum withdrawal amount cannot be withdrawn . The minimum withdrawal amounts set for each withdrawal method are as follows:
Minimum withdrawal amount for each XM withdrawal method
| Withdrawal Methods | Minimum withdrawal amount |
|---|---|
| Bank transfer |
Equivalent to 10,000 yen
|
| Credit /Debit Card |
Equivalent to 800 yen
|
| Online Wallet |
Equivalent to 800 yen
|
| Virtual currency (crypto assets) |
Equivalent to 10,000 yen
|
Credit card withdrawals will be refunded
When you withdraw funds from XMTrading using a credit card, the refund will be processed by the card company. When depositing funds into your card, the same payment process as for shopping is used, and cash advances are not made. Therefore, from an anti-money laundering perspective, if you deposit funds into your card, the withdrawal will be processed as a refund (payment cancellation) . The response after the cancellation process will vary depending on the card company, but will be a regular refund or a refund to your shopping limit. The time required for the funds to be deposited also varies depending on the card brand, so please contact your card company for details.
To cash out, you also need to withdraw funds from your online wallet.
Withdrawals between your XMTrading trading account and online wallet are generally reflected instantly. However, to cash out, you will need to withdraw from your online wallet to your bank account . Withdrawal fees will be charged when withdrawing from your online wallet to your bank account. Withdrawal fees may vary depending on the withdrawal amount and membership rank, so please check the specifications of each online wallet.
Profits must be withdrawn via domestic bank transfer.
With XMTrading, withdrawals of profits from your account must be made via domestic bank transfer . A profit withdrawal is a withdrawal that exceeds the amount deposited into your account. Even if your account balance falls below your deposit amount during trading, you must first withdraw the same amount as your deposit using the same payment method as when you made the deposit, and then withdraw the remaining amount via domestic bank transfer.
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When I applied to withdraw excess funds while holding a position with XM, it was rejected.
XM allows withdrawals from trading accounts that hold positions, but the upper limit is the amount that will maintain a margin maintenance rate of 150% after the withdrawal. Please note that amounts that will result in a margin maintenance rate of less than 150% after the withdrawal cannot be withdrawn. Additionally, on weekends, withdrawals that would result in a margin maintenance rate of 400% or less cannot be accepted.
read more
2024.04.22
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I can’t withdraw money from my card at XM.
At XM, if you deposit using a JCB debit card, etc., there are cases where refunds to the card cannot be accepted. If credit/debit card withdrawals are not displayed in the “Withdrawal Method List” on the Withdrawal page, refunds to the card cannot be accepted, so please use domestic bank transfers when withdrawing funds.
read more
2024.04.22
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When I applied to withdraw profits from XM to my bank account, it was rejected.
XM does not allow withdrawals to be made to bank accounts at financial institutions that do not support international bank transfers. Please check with your financial institution to see if they support international bank transfers, specify a bank account that supports international bank transfers, and then make your withdrawal request again.
read more
2024.04.22
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I cannot select the desired withdrawal method when withdrawing from XM.
At XM, only the payment method used at the time of deposit can be selected as the withdrawal method. For example, if you have no deposit history with an online wallet, you cannot select withdrawal to an online wallet. However, if you wish to withdraw profits that exceed the amount deposited, you can use bank transfer withdrawal even if you have no deposit history by bank transfer.
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2024.04.22
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XM Bank Wire Withdrawal Rejected
At XM, if you have a deposit history using multiple methods, a priority order is applied to the selection of withdrawal methods from an anti-money laundering perspective. Please withdraw the amount deposited by credit/debit card first, then virtual currency (crypto assets), then online wallet, and finally, after the withdrawal process is completed, you can request a withdrawal to your bank account.
read more
2024.04.22