XM’s Safety – 5 Reasons Why XM is Trustworthy

XM’s Safety – 5 Reasons Why XM is Trustworthy

At XM, the safety of our services is our top priority. We are committed to providing a secure trading environment that gives our customers peace of mind. Even if you have concerns about the risks or legality of using an overseas FX broker, you can trade confidently with XM, which holds a highly reliable financial license and safeguards customer funds through segregated management.

Operating in 196 countries and offering services in 20 languages, the XM Group is one of the most highly regarded FX brokers worldwide, earning strong support from customers around the globe. Explore XM’s safety initiatives to trade with confidence and peace of mind.

XM's Safety - 5 Reasons Why XM is Trustworthy

At XM, we place the highest priority on the safety of our services and consistently offer a trading environment where our customers can feel secure.


A key indicator of an overseas FX broker’s safety and reliability is its financial license. XM is regulated by both the Seychelles Financial Services Authority (FSA) and the Mauritius Financial Services Commission (FSC), and is officially authorized to provide financial services. With multiple financial licenses, XM allows you to trade with confidence, free from unnecessary risk.


What is a financial license?

A financial license is a permit required to operate a financial business, such as FX trading, and is issued by the financial authority of each country (in Japan, this is the Financial Services Agency). To obtain a financial license, a company must meet the regulatory criteria set by the authority, including capital requirements, management of customer assets, risk management systems, and more. The standards and difficulty of obtaining a license vary depending on the issuing authority, making it a key indicator of an FX broker’s safety and reliability. XM, in particular, has obtained a license from a highly rigorous regulator, making it a safe and fully legitimate overseas FX broker.

The XM Group holds multiple financial licenses across its operations.

The XM Group is an overseas FX broker officially licensed by financial authorities worldwide. XMTrading is operated by the group’s Tradexfin Limited and Fintrade Limited. Tradexfin Limited holds a securities dealer license (registration number SD010) issued by the Seychelles Financial Services Authority (FSA), while Fintrade Limited holds a securities dealer license (registration number GB20025835) issued by the Mauritius Financial Services Commission (FSC).

The companies within the XM Group, including Tradexfin Limited and Fintrade Limited, hold multiple financial licenses in addition to those from the Seychelles Financial Services Authority (FSA) and the Mauritius Financial Services Commission (FSC). Notably, the group has also obtained licenses from highly stringent regulators, such as the UK Financial Conduct Authority (FCA) and the Cyprus Securities and Exchange Commission (CySEC), demonstrating that XM is a highly secure and reliable overseas FX broker.

XM Group’s main licenses

XM Group Company Acquired License
Trading Point of Financial Instruments Ltd Cyprus Securities and Exchange Commission (CySEC)
UK Financial Conduct Authority (FCA)
Trading Point of Financial Instruments UK Limited UK Financial Conduct Authority (FCA)
XM Global Limited Belize Financial Services Commission (FSC)
Trading Point of Financial Instruments Pty Ltd Australian Securities and Investments Commission (ASIC)
Trading Point MENA Limited Dubai Financial Services Authority (DFSA)
Tradexfin Limited Seychelles Financial Services Authority (FSA)
Fintrade Limited Mauritius Financial Services Commission (FSC)
Trading Point of Financial
Instruments Ltd
キプロス証券取引委員会(CySEC)
英国金融行動監視機構(FCA)
Trading Point of Financial Instruments
UK Limited
英国金融行動監視機構(FCA)
XM Global Limited
ベリーズ金融サービス委員会(FSC)
Trading Point of Financial
Instruments Pty Ltd
オーストラリア証券投資委員会(ASIC)
Trading Point MENA Limited
ドバイ金融サービス局(DFSA)
Tradexfin Limited
セーシェル金融庁(FSA)
Fintrade Limited
モーリシャス金融サービス委員会(FSC)

XM has structured its group into separate operating companies, each holding a financial license in its respective country and operating under the regulations of that license. This structure allows each XM company to provide tailored services to residents of different countries. By obtaining reliable financial licenses, XM can offer attractive features—such as high-leverage trading—that are not permitted under the regulations of the Japanese Financial Services Agency.

At XMTrading, customer funds are managed on a ‘segregated’ basis, completely separate from the company’s operating funds. Even among overseas FX brokers, XM takes strict measures to protect client funds, ensuring there is no risk of losing your deposits. Both your initial deposits and any profits are fully secure, allowing you to trade with complete peace of mind.


Segregated Funds Management System

Segregated management means that customer assets and the funds required for XM’s operations are held in separate bank accounts. This ensures that your funds are never used for company operations. XM is regulated by the Seychelles Financial Services Authority (FSA) and the Mauritius Financial Services Commission (FSC), and manages client assets safely in compliance with these licensing regulations.

Segregated Funds Management System

Separate management system

分別管理の仕組み

Comprehensive safety measures ensure that all deposits and profits remain secure.

XM uses a ‘segregated management’ system to safeguard customer assets. Client funds are held in reputable financial institutions within the EU and are completely separate from XM’s operating funds. To further ensure safety, XM conducts due diligence on these banks not only before deposits are made but also on a regular basis thereafter. Additionally, customer funds are not recorded on XM’s balance sheet, eliminating any risk that they could be used to pay creditors, even in the unlikely event of XM’s bankruptcy.

As a licensed entity with the Seychelles Financial Services Authority (FSA) and the Mauritius Financial Services Commission (FSC), XM is required to adhere to strict financial regulations. If an annual audit identifies any non-compliance in operations or fund management, XM’s internal audit firm reports all findings directly to the relevant licensing authorities.

The XM Group safeguards customer assets through segregated management and rigorous safety measures at reputable banks. All client funds, including deposits and profits, are securely managed, allowing you to use XM’s services with complete peace of mind, knowing your funds will never be used without your consent.

In recent years, traders have increasingly considered ‘execution speed’ alongside costs like spreads and trading fees when choosing an FX broker. XM is committed to providing a fair and transparent trading environment, grounded in the belief that execution power is paramount in FX trading. With industry-leading execution performance, XM enables you to trade with confidence and minimal risk of slippage.


XM employs a ‘zero-cut system,’ which means customers are never required to make additional margin calls if their available margin turns negative due to losses. XM covers the entire negative balance, allowing you to trade with confidence, knowing you cannot lose more than your deposited funds.


What is the Zero Cut System?

The zero-cut system is a mechanism where, if a loss cut (forced settlement) cannot be executed in time due to sudden price fluctuations and the resulting loss exceeds the account’s available margin, XM covers the loss and resets the negative balance to zero.

At domestic FX brokers, where balance compensation is not legally permitted, a negative effective margin can trigger a margin call, potentially leading to unexpectedly large debts. In contrast, many overseas FX brokers, including XM, use a zero-cut system that fully covers losses, ensuring you never fall into debt. Because losses cannot exceed your deposited funds, you can safely take advantage of XM’s signature high-leverage trading.

Conditions and Timing for the Zero-Cut System

XMTrading’s zero-cut system will immediately reset your account balance to zero if you make an additional deposit exceeding the minimum deposit to an account with negative equity, exchange XMP (XM Points) for USD, or transfer funds between accounts.

Zero cut execution conditions timing
Adding more money to your account Immediate reflection
Exchange XM Points (XMP) for USD cash
Transferring funds from other accounts
執行条件 タイミング
口座への追加入金 即時反映
XMポイントを
USD現金へ交換
他口座からの資金移動

In principle, XM’s zero-cut system is triggered when you make an additional deposit. However, if you do not have any open positions, XM’s system may automatically reset a negative balance to zero even without a deposit. In such cases, the timing of the zero-cut execution may be irregular.

XM offers full Japanese-language support for all trading-related matters, including email and live chat, handled by Japanese-speaking operators. Our high-quality support eliminates common concerns with overseas FX brokers, such as communication difficulties or slow responses.


How to contact us (live chat, inquiry form)

How to contact us via Japanese live chat

  1. Steps: 1

    Access the XM Membership Page

    Click ‘Support’ at the bottom right of the XMTrading homepage, then select ‘Live Chat.’

    XMTrading(エックスエム)のトップページ右下に表示される「サポート」をタップして、「ライブチャット」をタップします。

    Enter Japanese Live Chat

    日本語ライブチャットへ入室する

  2. Steps: 2

    Enter Your Customer Information

    A screen for entering customer information will appear. If you already have a real account with XM, click ‘Existing Customer.’ If you do not have a real account, click ‘New Customer’ and fill in the required fields.

    お客様情報の入力画面が表示されますので、XMにてリアル口座を開設済みのお客様は「既存のお客様」を、リアル口座を保有されていないお客様は「新規のお客様」をタップし、各項目を入力してください。

    Customer information input screen

    お客様情報の入力画面

    Whether you select ‘Existing Customer’ or ‘New Customer,’ please enter your first name, last name, and contact email address below.

    After entering your customer information, select ‘Japanese (online)’ in the language field and click the ‘Start Chat’ button to begin Japanese live chat. If you access the site outside of live chat hours, the language field will display ‘Japanese (offline).’ Please try again on a weekday (Monday to Friday, 24 hours a day) Japan time.

    お客様情報の入力が完了しましたら、言語欄から「日本語(online)」を選択の上、「チャットを開始する」ボタンをタップすると、日本語ライブチャットを開始頂けます。尚、日本語ライブチャットの対応時間外にアクセス頂いた場合、言語欄に「日本語(offline)」と表示されますので、再度、日本時間の平日(月曜~金曜、24時間対応)にお試しください。

You can also reach us via live chat using the XM smartphone app!

The XM smartphone app is an exclusive mobile app available to anyone with an XM account. It allows you to trade, deposit and withdraw funds, manage your account, and access the member page—all within a single app. You can also contact the XM support desk via Japanese live chat directly from the app.

Currently, the XMTrading app is not available for installation on iOS devices.

How to contact us via live chat on the XM smartphone app

How to use the inquiry form

  1. Steps: 1

    Login to XM Member Page

    Please log in to your XMTrading ‘Member Page’ using your registered email address and password.

    "Member Page" login screen

    『会員ページ』ログイン画面

    1. With the introduction of the new account management feature, XMTrading Profile, XM has changed the login ID for the member page from your MT4/MT5 ID to your email address. If you have converted to a profile or registered a profile, you will no longer be able to log in using your MT4/MT5 ID. Please be sure to use your registered email address to access the member page.
  2. Steps: 2

    Displaying the inquiry form

    Click ‘Ask a Question’ under ‘Support’ in the left menu to open the inquiry form. Select the appropriate department (Customer Support or Activation), enter your inquiry details, and click ‘Submit Request.’

    左上のメニューより「サポート」内の「質問する」をタップすると、問い合わせフォームが表示されます。ご希望の部門(カスタマーサポート部門、有効化部門)を選択し、お問い合わせ内容をご入力の上、「リクエストの送信」をタップしてください。

    Inquiry form

    問い合わせフォーム

Detailed instructions for contacting the support desk are provided in the XM Member Page User Guide, which includes clear, easy-to-understand illustrations.

On the XM Members Page, you can open an account, deposit and withdraw funds, change your leverage, and access the copy trading page. For detailed instructions on how to use the Members Page, please refer to the ‘XM Members Page User Guide.’

Receive 15,000 yen in trading funds when you sign up for a new account

新規口座で15,000円分トレード資金プレゼント

  1. Is there any risk of trade or order manipulation at XM?

    No, XM uses a fair order system called the next-generation No Dealing Desk (NDD), ensuring there is no risk of trade manipulation. Customer orders are executed automatically without any human intervention that could work against their interests, providing a fair and transparent trading environment.

    read more

    2020.12.17

    1. Transactions
  2. Is there a risk of my order being rejected at XM?

    No, there is no risk of requotes or order rejections at XM. In fact, 99.35% of all orders are executed within one second, achieving one of the highest execution rates and speeds in the industry. A higher execution rate reduces slippage, allowing you to trade with confidence and peace of mind.

    read more

    2020.12.17

    1. Transactions
  3. Is it possible to contact XM in Japanese?

    Yes, XM has Japanese-speaking staff, and both email support and live chat are available 24 hours a day, five days a week. Even if you are not confident in English, you can contact us with confidence, as our Japanese staff will respond promptly.

    read more

    2020.12.17

    1. Transactions
  4. Can my account balance become negative at XM?

    XM uses a ‘zero-cut system,’ which automatically resets your account balance to zero if it becomes negative due to sudden market fluctuations. XM fully covers any negative balance, ensuring that you cannot lose more than your deposited funds. You can therefore trade with complete peace of mind.

    read more

    2020.12.17

    1. Transactions
  5. Is my deposit safe with XM?

    Yes, XM manages customer funds under a ‘segregated management’ system. Even in the unlikely event of company bankruptcy, customer funds are kept completely separate from the company’s own funds. This ensures that deposits and profits are fully protected, allowing you to use XM’s services with peace of mind.

    read more

    2020.12.17

    1. Transactions

【law】

XMTrading is operated by Tradexfin Limited, a company licensed by the Seychelles Financial Services Authority (FSA) with registration number SD010.
XMTrading is operated by Fintrade Limited, a company licensed by the Mauritius Financial Services Commission (FSC) with registration number GB20025835.

[Risk Warning]

Forex and CFD trading involves a very high risk of losing your investment capital. Please ensure you read and fully understand the XM Risk Disclosure .

[Restricted Areas]

XMTrading is not under the supervision of the JFSA (Japan Financial Services Agency), and is not engaged in any activities that could be considered as offering financial products or soliciting financial services, and this website is not intended for residents of Japan.

法律・リスク警告・制限地域閉じる

  • MetaQuotes
  • VERISIGN
  • UNICEF
  • rmhc

XMTrading

Name: Tradexfin Limited

Address: F20, 1st Floor, Eden Plaza, Eden Island, Seychelles

Financial Instruments Handling License: FSA (Financial Services Authority, Seychelles) Registration No.SD010

Name: Fintrade Limited

Address: c/o SAFYR UTILIS LTD, 7th Floor, Tower 1, NeXTeracom, Cybercity, Ebene, Mauritius

Financial Instruments Business License: FSC (Financial Services Commission, Mauritius) Registration No. GB20025835