Withdrawing funds from your XM account with a credit/debit card

Withdrawing funds from your XM account with a credit/debit card

If you select a credit card/debit card from the XMTrading member page and apply for a withdrawal, the withdrawal process will be completed by XM within 24 business hours, and the refund will be processed within one week to one month (depending on the card company).

In accordance with XM’s withdrawal rules, withdrawals via credit/debit card are limited to the total amount deposited on the same card . If you have deposited profits or a JCB card (XM does not accept JCB card withdrawals), please withdraw via domestic bank transfer (Japan). There are no fees for withdrawals via credit/debit card .

1. Click here to learn more about credit card withdrawals

2. Click here for an explanation of XM’s withdrawal rules

3. Click here for withdrawal instructions via domestic bank transfer (Japan)

[WEB Edition] Withdrawal Procedures by Credit Card/Debit Card

1. Steps: 1

   Login to XM Member Page

   Please log in to your XMTrading “Member Page” using your registered email address and password. If you have not created an XMTrading profile, please use your MT4/MT5 login ID and password.

   Log in to the member page

   

   

   1. At XM, with the introduction of the new account management feature, XMTrading Profile, the login ID for the member page has been changed from MT4/MT5 ID to email address. If you have converted to a profile or registered a profile, you will not be able to log in with your MT4/MT5 ID, so please be sure to log in to the member page using your registered email address.
2. Steps: 2

   Select the withdrawal menu

   After logging in to the XM “Member Page”, click “Deposit/Withdrawal” from the home screen.

   XMの『会員ページ』にログイン後、出金元口座の「出金」をタップします。

   

   

3. Steps: 3

   Select a withdrawal method

   Click “Withdrawal” to display a list of withdrawal methods, then click “Credit/Debit Cards.”

   「Credit/Debit Cards（クレジットカード/デビットカード）」をタップします。

   1. Withdrawals to credit/debit cards are only available if you have previously deposited funds into your XM account by card, up to the total amount deposited by card. If you wish to withdraw an amount exceeding the total amount deposited, please use another withdrawal method, such as domestic bank transfer.

   

   

4. Steps: 4

   Enter the withdrawal amount

   ① Enter the withdrawal amount, ② Check the withdrawal terms and conditions, check the checkbox, and ③ click “Submit Request.”

   ①出金金額を入力し、②出金規約を確認の上、チェックボックスにチェックを入れ、③「リクエスト送信」をタップします。

   

   

5. Steps: 5

   Withdrawal request completed

   Your credit/debit card withdrawal request has been completed. XM will now process your withdrawal. Withdrawals will be completed within 24 business hours.

   

   

6. Once the withdrawal procedure is completed at XM, an email with the subject “Withdrawal to credit card has been processed” will be sent to your registered email address. After the withdrawal procedure is completed at XM, the refund will be processed to your credit card/debit card within about 5 business days.

   

   1. For withdrawals made by credit card/debit card, the card’s usage history will be canceled and the refund will be made by the card company. The time it takes for the withdrawal to be made varies depending on the card company, so if it is taking a long time, please contact your card company.

[Video] How to Withdraw Using Credit Card/Debit Card (Withdrawal Procedure)

1. What happens to withdrawals if the card used to deposit funds into my XM account expires?

   If the credit/debit card used to deposit funds has expired, or if the card is canceled or lost, we will process the withdrawal to the same card used to deposit funds into your XM account.Withdrawals will be processed by refunding the funds to the card used to deposit funds, based on the information stored by the card company.

   read more

   2020.09.21

   1. Withdrawal

2. If I withdraw money from XM, how long will it take for the funds to arrive after I request the withdrawal?

   Normally, after XM processes the withdrawal, it takes about one week to one month for the refund process to be reflected by the credit card company. If the closing date has not yet arrived after the deposit, the withdrawal will be processed in the same month, offsetting the bill for the amount used, but if the closing date has passed, the refund will be processed from the following month onwards.

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   2020.09.21

   1. Withdrawal

3. If I withdraw money from XM to my credit card, how long will it take for it to appear on my card statement?

   After a customer requests a withdrawal, XM will complete the withdrawal process within 24 business hours. After that, the credit card company will usually process the refund within one week to one month and the refund will be reflected on your card statement. However, this will vary depending on the credit card company you have a contract with, so please check with your card company for details.

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   2020.09.21

   1. Withdrawal

4. If I have deposited funds into XM using multiple credit cards, how do I apply for a withdrawal?

   At XM, if you deposit funds using multiple cards, withdrawals will be prioritized from the most recently used credit/debit card. To withdraw funds, log in to the member page, click “Withdraw Funds,” and proceed with the withdrawal method of your choice. Please note that you cannot specify the card to which you would like your funds withdrawn when requesting a withdrawal.

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   2020.06.16

   1. Withdrawal

5. My credit card has already been charged, but how will XM handle the withdrawal process in this case?

   At XM, withdrawals made by credit card/debit card will be refunded by cancelling the card payment. If the card charge has already been debited from your bank account, the refund will be made by offsetting the amount from your next invoice or by transferring the funds to that bank account.

   read more

   2020.03.24

   1. Withdrawal