How to log in to XM (Reasons why you can’t log in to the member page, MT4/MT5, or app)
How to log in to XM (Reasons why you can’t log in to the member page, MT4/MT5, or app)
To log in to XM’s Member Page or the XM App, use the email address and password you created when registering your profile. Since multi-factor authentication (MFA) has been introduced, you will also need to enter a one-time password (OTP) at login. To access XM’s trading platforms (MT4/MT5), use the login ID and server name provided when you opened a real account, along with the password you set yourself. Please refer to the instructions for logging in to the different XM tools, as well as possible reasons why you may be unable to log in.
If you have not yet opened a real account, you can register using the link below. As part of the Double Up Campaign, you will receive a new account opening bonus of 15,000 yen, which can be used as trading funds.
Multi-factor authentication (MFA) is scheduled to be introduced in early September.
Click here for details on how to open an XM real account
How to log in to XM
(Reasons why you can’t log in to the member page, MT4/MT5, or app)
The information required to log in to the XM Member Page, along with the login procedure, is outlined below. Once logged in, you can make deposits and withdrawals, open additional or demo accounts, reset your login password, update your registration details, and more.
Information required to log in to the XM member page
You can log in to your XMTrading Member Page (My Page) using the email address and password you created when registering your profile. With the introduction of multi-factor authentication (MFA), you will also be required to enter a one-time password (OTP) when logging in.
Multi-factor authentication (MFA) will be introduced in early September.
Information required for logging in to XM (member page)
| email address | The email address you provided when registering your XM profile |
|---|---|
| Login password |
The password you set when registering your XM profile |
| One-Time Password (OTP) |
Multi-factor authentication (MFA) with a 6-digit one-time password (OTP) |
Please note that the login password for the Member Page is different from the password used for MT4/MT5. The password requirements are as follows:
XM Login Password Requirements
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10 to 15 alphanumeric characters
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Contains at least one uppercase letter (e.g., ABC)
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Contains at least one lowercase letter (e.g., abc)
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Contains at least one number (e.g. 123)
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Contains at least one special character (#@*!,_-, etc.)
XM will never send or resend your login password via email. If you have forgotten your password, please follow the steps below to reset it from the XM Member Page.
Click here to reset your login password for the XM member page
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With the introduction of the XMTrading Profile, the login ID for the Member Page and XM App has changed from the MT4/MT5 ID to your email address. If you have an XM Profile, please use your registered email address to log in.
How to log in to the XM member page
Here’s how to log in to your XMTrading Member Page (My Page). Please follow the steps below for logging in from a smartphone (mobile device) or a PC.
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Smartphone version
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PC version
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Here’s how to log in to the XM Member Page on your smartphone (mobile device).
Steps: 1Access the XM member login page
Click the link below to access the XM member login page.
Steps: 2Enter your XM login information
Once you have opened the XM Member Login Page, enter the email address and password you created when registering your profile.
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Although the input field is labeled “Email/MT ID,” please enter your email address if you have an XM Profile.
Steps: 3Tap “Log in”
Once you have entered your login information, tap “Login.”
You have now successfully logged in to the XM Member Page (smartphone version). If you have forgotten your password, tap “Forgot your password?” next to the login button to set a new one.
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By logging in to MT4/MT5, you can trade a wide range of instruments offered by XMTrading, including FX currency pairs, precious metals (gold/silver), stocks, and virtual currencies. XM also provides the MT4/MT5 app from MetaQuotes, allowing you to trade on mobile devices such as smartphones and tablets. Please refer to the instructions for logging in from various devices.
Information required to log in to XM MT4/MT5
You can log in to XMTrading’s MT4/MT5 using the login password you set when opening a real account, along with the login ID (MT4/MT5 ID) and server name issued after your account was opened.
XM login information (MT4/MT5)
| Login ID | Login ID issued when opening a real XM account |
|---|---|
| Login | The password you set when you opened your real XM account |
| Server name | Server name issued when opening a real XM account |
| Login ID (MT4/MT5 ID) |
Login ID issued when opening a real XM account |
|---|---|
| Login password |
The password you set when you opened your real XM account |
| Server name | Server name issued when opening a real XM account |
Your login ID (MT4/MT5 ID) can be found in the email titled “Welcome to XM – Account Details” that was sent when you opened your account. If you have previously made a deposit or withdrawal to your XM real account, your login ID will also be included in the deposit/withdrawal confirmation email, so please check there as well.
Please note that your MT4/MT5 login password is different from the password for the XM Member Page. However, the password requirements are the same for both, so please refer to the guidelines here. If you have forgotten your MT4/MT5 login password, follow the steps below to reset it.
Click here to reset your login password for XM MT4/MT5
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If you have lost the email sent when you opened your account and forgotten your login ID, please contact the XM Support Desk at support@xmtrading.com using your registered email address, and let them know that you have lost your login ID.
How to log in to XM MT4/MT5 (iOS version)
To log in to XMTrading’s MT4/MT5 smartphone app (iOS version), first install the MT4/MT5 iOS app on your smartphone.
Click here for instructions on how to install MT4/MT5 (iOS version)
- MT4 for iOS
- MT5 for iOS
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To log in to the iOS version of MT4:
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Steps: 1
Launching iOS version of MT4
After installing the iOS version of MT4, tap the MT4 app icon on your home screen to launch the app.
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Steps: 2
Tap “New Account”
Once the iOS MT4 app has launched, tap “New Account” on the “Settings” screen.
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Steps: 3
Select “Log in to an existing account”
When the New Account screen appears, select “Log in to an existing account.”
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Steps: 4
Selecting a trade server
A login server selection screen will appear. Enter “XMTrading” in the search field at the top, then tap your server from the list of results.
Your login server is sent to you by email along with your login ID when you open a real account, but you can also check it on the XM Member Page. If your server does not appear in the list, you may have entered the server name incorrectly—please re-enter the correct server name.
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Steps: 5
Enter your XM login information
When the login page appears, enter your login ID and password, then tap “Sign in.”
Your login ID can be found in the email titled “Welcome to XM – Account Details” sent after you opened your real account. XM will not send your login password via email, so if you have forgotten it, please reset your password on the XM Member Page.
Click here to change your XM MT4/MT5 login password.
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If you enable “Save Password”, you can log in automatically without entering your login information next time. Please note that if this option is not selected, you will need to enter your login information each time you open the app.
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Steps: 6
Login to iOS version MT4 completed
Once you have successfully logged in to your XM real account, the Quotes screen will appear, and the stock quotes will start updating in real time.
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How to log in to XM MT4/MT5 (Android OS version)
To log in to XM’s MT4/MT5 smartphone app (Android version), first install the MT4/MT5 Android app on your smartphone.
Click here for instructions on how to install MT4/MT5 (Android OS version)
- MT4 for Android OS
- MT5 for Android OS
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To log in to the Android version of MT4, follow these steps:
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Steps: 1
Launching MT4 for Android OS
After installing the Android version of MT4, tap the MT4 app icon on your home screen to launch the app.
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Steps: 2
Tap “Account Management”
Once the Android version of the MT4 app launches and the Quotes screen appears, tap the MetaTrader (MT4) icon in the upper left. A menu will slide in from the left—tap “Account Management” at the top.
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Steps: 3
Tap “+”
When the “Account Management” screen appears, tap the “+” in the upper right corner.
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Steps: 4
Tap “Log in to an existing account”
When the “New Account” screen appears, tap “Log in to existing account .”
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Steps: 5
Selecting a trade server
When the login server selection screen appears, enter “XMTrading” in the search field at the top, then tap your server from the list of results.
Your login server is sent to you by email along with your login ID when you open a real account, but you can also check it on the XM Member Page. If your server does not appear in the list, you may have entered the server name incorrectly—please re-enter the correct server name.
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Steps: 6
Enter your XM login information
When the login page appears, enter your login information (login ID and password) and tap “Login.”
Your login ID can be found in the email titled “Welcome to XM – Account Details” sent after you opened your real account. XM will not send your login password via email, so if you have forgotten it, please reset your password on the XM Member Page.
Click here to change your XM MT4/MT5 login password.
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If you enable “Save Password”, you can log in automatically without entering your login information next time. Please note that if this option is not selected, you will need to enter your login information each time you open the app.
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Steps: 7
Login to MT4 for Android OS completed
Once you have successfully logged in to your XM real account, the Account Management screen will appear, with a ribbon displayed in the upper right corner of your account information.
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How to log in to XM MT4/MT5 (Windows version)
To log in to XM’s MT4/MT5 (Windows version), first download and install the Windows version of MT4/MT5.
Click here for how to download and install MT4/MT5 (Windows version)
- MT4 for Windows
- Windows version MT5
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To log in to the Windows version of MT4:
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Steps: 1
Launching MT4 for Windows
After installing the Windows version of MT4, click the desktop shortcut with the “XMTrading” logo to launch XM’s MT4.
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Steps: 2
Selecting a trade server
Once XM MT4 launches, the Trading Server screen will appear. Select the server provided when you opened your real account, then click Next.
Your login server is sent to you by email along with your login ID when you open a real account, but you can also check it on the XM Member Page. If your server does not appear in the list, click “Scan.” For more details, please refer to “If the login server cannot be found” in the link below.
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Steps: 3
Enter your XM login information
When the Select Account Type screen appears, choose Existing Account. Enter your login information (login ID and password), ensure the correct server is selected, then click Finish.
Your login ID can be found in the email titled “Welcome to XM – Account Details” sent after you opened your real account. XM will not send your login password via email, so if you have forgotten it, please reset it on the XM Member Page.
Click here to change your XM MT4/MT5 login password.
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If you enable “Save Password”, you can log in automatically next time without entering your login information. If this option is not selected, you will need to enter your login information each time you open the app.
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Steps: 4
Completed logging in to MT4 for Windows
Once you have successfully logged in to your XM real account, the data sent and received with the server (/ kb) will be displayed in the bottom right of the MT4 screen, and quotes, charts, and other information will begin updating.
Logging in to MT4 for Windows (Second Time or Later)
When logging in to XMTrading’s Windows version of MT4 for the second time or later, the Trading Server screen will not appear at startup. Please follow the steps in the link below to complete the login process.
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How to log in to XM MT4/MT5 (Mac version)
To log in to XM’s MT4/MT5 (Mac version), first download and install the Mac version of MT4/MT5.
Click here for how to download and install MT4/MT5 (Mac)
- Mac version MT4
- Mac version MT5
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To log in to the Mac version of MT4:
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Steps: 1
Launching MT4 for Mac
After installing the Mac version of MT4, click the MetaTrader4 shortcut on your desktop or in the Applications folder in Finder to launch XM’s MT4.
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Steps: 2
Search for “XMTrading”
Once XM MT4 launches, the Trading Server screen will appear. Click the green “+”, enter “XMTrading”, and press Enter.
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Steps: 3
Selecting a trade server
It will appear in the list of XM servers—select the server provided when you opened your real account, then click Next.
Your login server is sent to you by email along with your login ID when you open a real account, but you can also check it on the XM Member Page. If your server does not appear in the list, click “Scan.” For more details, please refer to “If the login server cannot be found” in the link below.
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Steps: 4
Enter your XM login information
When the Select Account Type screen appears, choose Existing Account. Enter your login information (login ID and password), ensure the correct server is selected, then click Finish.
Your login ID can be found in the email titled “Welcome to XM – Account Details” sent after you opened your real account. XM will not send your login password via email, so if you have forgotten it, please reset it on the XM Member Page.
Click here to change your XM MT4/MT5 login password.
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If you enable “Save Password”, you can log in automatically next time without entering your login information. If this option is not selected, you will need to enter your login information each time you open the app.
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Steps: 5
Completed logging in to MT4 for Mac
Once you have successfully logged in to your XM real account, the data sent and received with the server (/ kb) will appear in the bottom right of the MT4 screen, and quotes, charts, and other information will begin updating.
Logging in to MT4 for the Second Time or Later
When logging in to XMTrading’s MT4 for the second time or later, the Trading Server screen will not appear at startup. Please follow the steps in the link below to complete the login process.
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By logging in to the official XMTrading app, you can activate your account, change your leverage, make deposits and withdrawals, and more—all within a single app. You can also access MT4/MT5 and trade on the go.
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Currently, the iOS version of the XMTrading app cannot be installed. If you have already installed it, however, you can continue using it.
Information required to log in to the XM app
You can log in to the XMTrading app using the same credentials as your XM Member Page. Use the email address and password you set when registering your profile, along with the one-time password (OTP) provided by multi-factor authentication (MFA). Please note that this password is different from your MT4/MT5 login password.
Multi-factor authentication (MFA) is scheduled to be introduced in early September.
Information required for logging in to XM (XM app)
| email address | The email address you provided when registering your XM profile |
|---|---|
| Login password |
The password you set when registering your XM profile |
| One-Time Password (OTP) |
Multi-factor authentication (MFA) with a 6-digit one-time password (OTP) |
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With the introduction of the new account management feature, XMTrading Profile, XM has changed the login ID for the XM app from your MT4/MT5 ID to your email address. If you have registered or converted your profile, you will no longer be able to log in with your MT4/MT5 ID, so please use your registered email address to log in.
How to log in to the XM app
Here’s how to log in to the XM app. By logging in, you can manage your account more conveniently and trade smoothly on the go using your mobile device, such as a smartphone or tablet.
Enter your login information
Launch the XM app and enter the email address and password you set when registering your profile .
Tap “Log in”
Once you have entered your login information, tap ” Login .”
You have now successfully logged in to the XM app. If you have not completed your XM profile registration, you will not be able to log in. Please open an XM account by clicking “Open an account” below the login button.
If you have forgotten your password, tap “Forgot your password?” to reset it.
Save your login information for quicker access to the XM app!
Depending on your mobile device, you may be able to use Touch ID, Face ID, or other biometric authentication when logging in. You can also save your login information to access the XM app without entering it again next time.
If you are unable to log in to your XMTrading Member Page (My Page) or the XMTrading app, an error message such as “Login information is invalid” will appear. If you cannot log in to MT4/MT5, messages like “Invalid account” or “Line disconnected” will be shown in the connection status at the bottom right of the screen. The following may be the reasons for login issues across various tools.
If you are unable to log in, your account may have been frozen. A frozen account cannot be reactivated, so please open a new XM real account by clicking the “Open an account” button in the error message. Once you open a new (additional) account, you will be able to log in to the Member Page, MT4/MT5, and the XM app.
Reasons why you can’t log in to the XM member page and how to fix it
The most common reason for being unable to log in to the XMTrading Member Page (My Page) is incorrect login information. With the introduction of XM Profile, the login ID for the Member Page and XM app has changed from your MT4/MT5 ID to your email address. If you have an XM Profile, you cannot log in using your MT4/MT5 ID, so be sure to use the email address and password you set when registering your profile. If you have not registered a profile, please use your MT4/MT5 ID and password.
Other common reasons you may be unable to log in to your XM Member Page, along with how to resolve them, are as follows:
The login information for the member page is incorrect.
If you are unable to log in to the XMTrading Member Page, the following error message will appear. If you see this message, please ensure your login information is entered correctly and try again. Be careful not to include any extra spaces when copying and pasting your login details.
Display when you cannot log in to the XM member page
I don’t know my login information for the member page
To log in to the XM Member Page, use the email address and password you set when registering your profile. Please note that the Member Page login password is different from the password for XM’s trading tools or MT4/MT5. If you have not registered a profile, use your MT4/MT5 ID and password instead. The email titled “Welcome to XM” sent after opening a real account contains your MT4/MT5 ID, but not your password.
An email containing your XM MT4/MT5 ID
If you do not know your password and cannot log in to the XM Member Page, please reset your password from the login screen. Instructions for changing your login password are provided below.
How to reset your member page login password
Here’s how to reset your login password for the XMTrading member page.
Specifying Password Reset
Go to your membership page and click ” Forgot your password? “
会員ページへアクセスし、「パスワードをお忘れですか？」をタップします。
Submit a password reset request
When the “Forgot your password?” message appears, enter the email address you registered with XM and click “Submit.”
「パスワードをお忘れですか？」と表示されましたら、XMにご登録のメールアドレスを入力し、「送信」をタップします。
Password reset request completed
When the “Request submitted” message appears, a confirmation email for your password reset will be sent to the email address registered with XM.
Deploying the password reset screen
Open the email titled “Password Reset Request” sent to your registered XM email address, and click “Click here.”
XMにご登録のメールアドレスに届いた「パスワードのリセット依頼」というタイトルのメールを開き、「こちらをクリック」をタップします。
Reset Password
When the password reset screen opens, enter your desired password twice and click ” Submit .”
パスワードのリセット画面が開きましたら、ご希望のパスワードを二回入力し、「送信」をタップします。
Password change completed
When the message “Your password has been changed” appears, your Member Page login password has been successfully updated.
After registering your profile, you have logged in with your MT4/MT5 information.
If you have registered a profile with XMTrading, you cannot log in to the Member Page using your MT4/MT5 ID. Please use the email address and password you set when registering your profile. If you have not registered a profile, use your MT4/MT5 ID and password instead.
Display of member page when profile is registered
You are accessing the wrong member page
In addition to XMTrading (xmtrading.com), XM (xm.com) and XMGlobal (xmglobal.com) are also part of the XMTrading brand. The company provides services worldwide in 196 countries and 20 languages.
Accounts opened through the Japanese version of XMTrading are not shared across all XM Group brokers. Your MT4/MT5 ID and password are exclusive to XMTrading, so if you cannot log in, please ensure you are accessing the XMTrading Member Page.
XM MT4/MT5 accounts frozen
At XM, if your account has no balance and no trading activity for a certain period (90 days), it will be frozen, and you will not be able to log in to your XM MT4/MT5 real account. Even if your MT4/MT5 account is frozen, the account itself remains active. You can log in to your Member Page (My Page) using the email address and password you registered when opening your XM account to create and use a new trading account. If you have forgotten your password, you can reset it by clicking “Forgot your password?” at the bottom right of the login screen.
Reasons why you can’t log in to XM’s MT4/MT5 and how to fix it
The most common reason for being unable to log in to XMTrading’s trading tools, MetaTrader 4 (MT4) or MetaTrader 5 (MT5), is incorrect login information (login ID or password) or an incorrect login server selection.
Other common reasons you may be unable to log in to XM’s MT4/MT5, along with how to resolve them, are as follows:
MT4/MT5 login information is incorrect
If you are unable to log in to XMTrading’s MT4/MT5, an error will appear on the platform. On a PC, the connection status at the bottom right will show “Invalid account” or “Line disconnected” (a red mark for MT5). On a smartphone (iPhone/Android), it will display “Invalid account” or “Authentication failed.”
What to do if you cannot log in to XM MT4/MT5 on your PC
Display when you cannot log in to XM’s MT4/MT5 on your smartphone
If you receive an error message and cannot log in to XM’s MT4/MT5, please ensure that you have entered (or selected) the correct login information (login ID, password, and server name) and try again. When copying and pasting your login ID and password, be careful not to include any extra spaces.
When logging in to XMTrading’s MT4/MT5 on a PC, you must select the server for your real account. Sometimes, you may be unable to log in if your server does not appear or if the wrong server is selected. If your server is missing from the server field, scan for XM servers using the method below, select the correct server, and try logging in again.
How to scan a server with MT4
From the File menu at the top of MT4, click “Apply for a Demo Account”, then click “Scan” at the bottom right of the screen. Once your server appears in the list, close the Apply for a Demo Account screen and log in again via “Log in to Trading Account” in the File menu.
How to scan a server with MT5
From the File menu at the top of MT5, click “Open a Demo Account”, enter “XMTrading” in the brokerage search field, and click “Find a Brokerage Firm.” Once the scan is complete, close the Apply for a Demo Account screen and log in again via “Log in to Trading Account” in the File menu.
- XM operates multiple servers, including XMTrading, XM.com, and XMGlobal. Server names also differ between real and demo accounts, so if you cannot log in to MT4/MT5, please ensure the correct server is selected.
I don’t know the login password for my MT4/MT5 account.
The password for logging in to your XM MT4/MT5 account is the one you set when opening your real account. It is not included in the “Welcome to XM” email sent after account opening. Please note that this password is different from your XM Member Page (My Page) password. If you do not know your MT4/MT5 password and cannot log in, please reset it via the XM Member Page.
How to reset your MT4/MT5 login password
Here’s how to reset your XMTrading MT4/MT5 login password.
Login to XM Member Page
Enter your registered email address and password to log in to the XMTrading Member Page. If you have not created an XMTrading profile, use your MT4/MT5 ID and password instead.
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At XM, the new account management feature, XMTrading Profile, has changed the Member Page login ID from your MT4/MT5 ID to your email address. If you have registered or converted to a profile, you cannot log in using your MT4/MT5 ID, so be sure to use your registered email address.
Click “My Account”
After logging in to the XM “Member Page”, click “My Account” on the left menu.
XMの『会員ページ』にログイン後、左メニューの「マイアカウント」をタップします。
Select “Change Password”
Click …Administration and select Change Password .
「…管理」をタップして、「パスワードの変更」を選択します。
Reset Password
On the password reset screen, select ” Trading account password “, enter your profile password and new password twice , and click ” Update password “.
パスワードのリセット画面にて、「取引口座のパスワード」を選択し、プロフィールパスワードと新しいパスワードを二回入力し、「パスワードを更新する」をタップします。
- Your profile password is used to log in to your XM Member Page (My Page) and the XM app.
- Your trading account password is used to log in to MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
Password change completed
When you see the message “Your password has been changed,” your MT4/MT5 login password change is complete.
Password change completion notification
You will receive an email from XM with the subject ” Your password has been changed .”
The MT4/MT5 platforms are different
If you are unable to log in to your XM account, please verify which trading platform your account uses. If it differs from your current platform, download and install XM’s MT4 or MT5 using the link below.
My MT4/MT5 account has been frozen
With XM, if your account has no balance and no trading activity for a certain period (90 days), it will be frozen, and you will be unable to log in to your XM MT4/MT5 real account. On a PC, you may see the message ‘Connection Disconnected!’ or ‘Invalid Account.’ On a smartphone, the messages ‘Invalid Account’ or ‘Authentication Failed’ will appear, preventing you from logging in.
MT4/MT5 login error (PC)
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Even if your MT4/MT5 account has been frozen, you can still use XM. Simply log in to your Member Page (My Page) with the email address and password you used to register your XMTrading account, then open and start using a new trading account.
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If you’ve forgotten your password, you can reset it by clicking ‘Forgot your password?’ at the bottom right of the login screen.
Reasons why you can’t log in to the XMTrading app and how to fix it
The most common reason for being unable to log in to XM’s official ‘XM Smartphone App’ is incorrect login information. To log in, use the email address and password you set when registering your profile. If you haven’t registered a profile, use your MT4/MT5 ID and password instead.
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With the introduction of XM’s new account management feature, XMTrading Profile, the login ID for the XM Smartphone App has changed from your MT4/MT5 ID to your email address. If you have converted to or registered a profile, you will no longer be able to log in with your MT4/MT5 ID. Please make sure to use your registered email address when logging in to the XM Smartphone App.
Other common reasons you may be unable to log in to the XM app, along with their solutions, are as follows:
The login information for the XM app is incorrect
If you are unable to log in to the XMTrading app (XM Smartphone App), the following error message will appear. If you see this message, please verify that your login information is correct and try logging in again. Be careful not to include any extra spaces when copying and pasting your login details.
Display when you cannot log in to the XM smartphone app
I don’t know my login information for the XM app
To log in to the XM Smartphone App, use the email address and password you set when registering your XMTrading profile. Note that this password is the same as your XM Member Page password but different from your MetaTrader 4 (MT4) or MetaTrader 5 (MT5) password. If you haven’t registered a profile, use your MT4/MT5 ID and password. If you don’t know your password and cannot log in, you can reset it via the ‘Forgot your password?’ option in the XM Smartphone App.
After registering your profile, you have logged in with your MT4/MT5 information.
If you have already registered an XMTrading profile, you cannot log in to the XM Smartphone App using your MT4/MT5 ID. Please use the email address and password you set when registering your profile. If you haven’t registered a profile, use your MT4/MT5 ID and password instead.
Display of member page when profile is registered
XM MT4/MT5 accounts frozen
At XM, if your account has no balance and no trading activity for 90 days, it will be frozen, and you will be unable to log in to your XM MT4/MT5 real account. If your account is frozen, you will also be unable to log in to the XM Smartphone App.
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Even if one of your accounts is frozen, you can log in to the Member Page using another active, unfrozen real account if you have one. From there, you can open an additional account if needed. If you don’t have any active (unfrozen) real accounts and cannot log in to the XM Smartphone App, you will need to apply for a new real account.
The version of the XM app is outdated
If your XMTrading app (XM smartphone app) is outdated, you will not be able to log in. Please update the app to the latest version, then reopen it and log in again. Note that even if you have enabled automatic updates, they may not occur due to issues with your network or device. If you still cannot log in despite entering the correct credentials, ensure that you are using the most recent version of the XM app.
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I created an XM demo account but I can’t log in to the member page.
If you have only created an XM demo account, you will not be able to access the XM member page. However, you can log in to your demo account through MetaTrader 4 (MT4), MetaTrader 5 (MT5), or the XM smartphone app. If you also have a real account, you can view your demo account information on the member page.
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2023.01.27
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I forgot my login password for the XM partner page.
If you have forgotten your XM Partner Page login password, you can reset it. Simply go to the “Forgot your password?” section on the member page to create a new password. If you continue to experience issues, please contact the Affiliate Department using your registered email address.
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2023.01.27
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Can I use the same login credentials for both my XM demo account and real account on MT4/MT5?
No, the login credentials for XM demo and real accounts are different. Please use the login information provided when each account is opened. However, you can trade on both your demo and real accounts using a single installation of MetaTrader 4 (MT4) or MetaTrader 5 (MT5).
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2023.01.27
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Can I use the same login credentials for both my XM real account and my XM Partner account to access the member page?
No, the login credentials for the XM real account member page and the XM Partner account are different. After opening each account, you will receive an email with the login details, so please check your registered email. However, the same login credentials can be used for both your demo and real accounts on the member page.
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2023.01.27
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How do I log in to the XM partner page?
You can access the XM Partner page through the dedicated affiliate partner portal. Your partner login details are included in the email titled “Welcome to the XM Partner Program,” which you will receive after registering. Please check this email for your login ID (affiliate ID).
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2023.01.27
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I would like to confirm whether I am able to log in to XM’s MT4/MT5 on my PC.
If you have successfully logged in to XM’s MetaTrader 4 (MT4) or MetaTrader 5 (MT5), a changing number will appear in the bottom right corner of the screen. If you see messages such as “Invalid account” or “Line out” (a red mark on MT5) in that area, it may indicate that your login was not completed successfully.
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2020.10.29
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I am unable to find the email containing my XM login information.
After opening a real XM account, you will receive an email with your MT4/MT5 login details, titled “Welcome to XM – Account Details.” If you cannot find this email, including in your spam folder, or if you have trouble logging in, please contact the XM support desk.
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2020.10.29
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I forgot my login password for the XM member page/MT4/MT5.
If you have forgotten your login password for the XM member page, MetaTrader 4 (MT4), or MetaTrader 5 (MT5), you can reset it. Simply click “Forgot your password?” on the member page, or log in and reset your password from the password change screen.
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2020.10.29
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Will I receive my XM member page login information by email?
No, the login credentials for the XM member page are not sent by email. Please use the email address and password you set during registration. If you have forgotten your password, you can reset it from the member page login screen.
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2020.10.29
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How do I log in to XM’s MT4/MT5 on my PC?
After opening XM’s MetaTrader 4 (MT4) or MetaTrader 5 (MT5), go to the top menu, click “File,” and select “Log in to Trading Account” to open the login screen. Enter your XM MT4/MT5 account details, and you will be logged in.
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2020.10.29