Reasons why you cannot deposit or receive funds from XM and how to deal with it

Reasons why you cannot deposit or receive funds from XM and how to deal with it

1. XM accepts 7 deposit methods

2. What to check if you can’t deposit or your deposit is not reflected in XM

3. Reasons why you can’t deposit funds into XM via domestic bank transfer and how to fix it

4. Reasons why you can’t deposit with a credit card to XM and how to fix it

5. Reasons why you can’t deposit money into XM using your online wallet and how to fix it

6. Reasons why you can’t deposit money into XM with Apple Pay and how to fix it

7. Reasons why you cannot deposit cryptocurrency (crypto assets) into XM and how to deal with it

8. XM FAQ: Unable to deposit/not reflected

Once you have activated your XM real account, you will receive a new account opening bonus of 15,000 yen that you can use for trading right away. XM also offers a 100% deposit bonus on your first deposit and a 20% deposit bonus on subsequent deposits for standard and micro accounts. By taking advantage of the deposit bonus worth up to $10,500 , you can increase your trading capital and start trading with great benefits.

1. Learn more about activating your XM real account here

2. Required documents for XM

You can activate your real account from XM’s proprietary smartphone app, the “XM Trading App.” For detailed instructions on how to activate your account from the XM app, please see the links below, which include easy-to-understand illustrations for both iOS and Android.

Use the XM app to enjoy more convenient account management and smooth trading on the go. For detailed instructions on how to use the XM app, please refer to the “XM App User Guide.”

Currently, the iOS version of the XMTrading app cannot be installed.

XM Minimum Deposit

XM sets a minimum deposit amount for each deposit method. If you deposit an amount below the minimum deposit amount, the deposit will not be accepted when you make a deposit from the XM member page, as the deposit amount is insufficient. Please check the minimum deposit amount for each XM deposit method in advance.

XM minimum deposit amount for each deposit method

Deposit Methods	Minimum deposit amount
Domestic bank transfer	From 10,000 yen
Credit card/debit card (VISA/JCB)	[JCB] From 10,000 yen [VISA] From 4,500 yen
BitWallet	From 800 yen
Stick Pay (*)	From 500 yen
Bx1	From 800 yen
Apple Pay	From 8,000 yen
Virtual currency (crypto assets)	From 10,000 yen

We are currently not accepting payments via STICPAY.

At XM, bank deposits and cryptocurrencies are available for deposits of 10,000 yen or more, and various online wallets are available for deposits of 500 yen or more. Please note that the minimum deposit amount for credit/debit card deposits varies depending on the card brand.

XM Maximum Deposit Amount

XM sets a maximum deposit amount for each deposit method. Please note that depending on the deposit method, there is not only a maximum deposit amount per transaction, but also a maximum deposit amount per day. Amounts exceeding the maximum deposit amount cannot be deposited (will not be reflected), so please check the maximum deposit amount for each XM deposit method.

Maximum deposit amount for each XM deposit method

Deposit Methods	Maximum deposit amount per transaction	Daily deposit limit
Domestic bank transfer	2 million yen/session	Unlimited
Credit card/debit card (VISA/JCB)	[JCB] 300,000 yen/transaction [VISA] 1,500,000 yen/transaction	[JCB] 1 million yen (Note: 1) [VISA] 3 million yen (Note: 2)
BitWallet	1.5 million yen/session	Unlimited
Stick Pay (Note 3)	800,000 yen/session	Unlimited
Bx1	1.5 million yen/session	Unlimited
Apple Pay	150,000 yen/session	$10,000
Virtual currency (crypto assets) (Note 4)	1.5 million yen/session	$30,000

1回当たりの 入金上限額	200万円/回
1日当たりの 入金上限額	無制限

1. JCB cards do not have a daily deposit limit, but the monthly deposit limit is 1 million yen.
2. VISA cards also have a limit of 15 transactions per day.
3. We are currently not accepting payments via STICPAY.
4. There is no daily deposit limit for cryptocurrencies, but the monthly deposit limit is $30,000 equivalent.

Domestic bank transfer (bank deposit) is the method that allows the largest deposit amount at XM and has no daily deposit limit. Various online wallets and online payment services have a lower maximum deposit amount per transaction than other deposit methods. However, there is no daily deposit limit, and you can deposit an unlimited amount by splitting it into multiple installments. Please note that the maximum deposit amount for credit/debit card deposits varies depending on the card brand.

Input amount of deposit

One reason why you may not be able to deposit funds into your XMTrading trading account or your deposit may not be reflected is that the deposit amount was entered incorrectly. When entering the deposit amount during the XM deposit process, please enter it in half-width numbers up to two decimal points . The XM membership page does not allow you to enter the deposit amount using full-width numbers. Also, if you enter the amount using half-width numbers, it will automatically be entered up to two decimal points. If you enter an amount outside the minimum/maximum deposit amount range, an error message will be displayed, so please check the amount and enter it again.

Name of payment method used for deposit

At XM, the name on the payment method you use to deposit must be the same as the name registered to your XM trading account . To prevent money laundering, XM does not accept or accept deposits from payment methods or bank accounts in the name of a third party. For example, we cannot accept deposits from credit cards or debit cards in a family member’s name, or if the card holder’s last name differs from the XM trading account holder’s last name due to marriage, etc. Also, even if the XM member page displays a “Deposit Request Completed” message, if the names do not match, the funds will not be reflected in your trading account and you will need to redo the deposit process. Please double-check the name on the bank account, credit card/debit card, or online wallet you use to deposit.

For details on the name change procedure for XM, click here.

Solution: Check the correct transfer details on the XM member page and make a deposit

If there is an error in the transfer bank information specified by XMTrading, the deposit will not be reflected. If you make a deposit using incorrect transfer information, the transfer will usually be returned after obtaining approval from the account holder to whom the deposit was made. XM’s domestic bank transfers are made between banks in Japan using a payment processing agency, so you must transfer to the bank account specified by XM, which is our partner . As the bank account information of our partner payment processing agency may change, please be sure to check the transfer information on the XM member page every time you make a deposit.

Click here to check XM designated transfer information

Solution: Wait until the bank’s next business day or use a bank that accepts transfers 24 hours a day, including weekends

XM accepts domestic bank transfer deposits 24 hours a day, including weekends and holidays. However, please note that because the deposit is made via bank-to-bank transfer, if the sending bank is closed, the deposit will not be reflected immediately . If you transfer funds to XM outside of business hours, the deposit amount will not be reflected in your XM trading account until around 9:00-10:00 a.m. on the following bank business day.

Solution: Deposit the balance into your bank account or change the deposit amount to XM within the account balance.

There may be cases where the deposit is not reflected due to insufficient balance in the sender’s bank account. Please note that in particular, if the bank transfer is made at a later date or if there is a long time between the transfer and the withdrawal, it may be difficult to notice that the account balance is insufficient. When making a domestic bank transfer to XMTrading, please make sure that you have sufficient account balance in the sender’s bank account before proceeding with the deposit procedure.

Solution: Use credit/debit cards from different issuers

Even if you use a VISA or JCB credit/debit card that is supported for deposits to XM, you will not be able to deposit if your card issuer prohibits deposits to FX brokers . For example, since 2018, Mitsubishi UFJ Bank credit cards have been prohibited from being used for “foreign exchange (FX) trading, foreign currency purchases, and overseas affiliated transactions such as stocks, guaranteed securities, and investment trusts.” To find out whether your card prohibits deposits to overseas FX brokers, please check your card issuer’s terms and conditions or contact your card issuer. If prohibited, please use a card from another issuer or other deposit methods such as domestic bank transfers or online wallets.

Solution: Make a payment after the current month’s payment is completed or use another payment method

If you are using a VISA or JCB credit card that XM accepts but your deposit is not reflected, please check your card’s credit limit. If the credit card you use to deposit to XM has reached its credit limit, you will not be able to deposit. Deposits to XM are made using your credit card’s shopping limit. Since deposits are made in the same way as payments for everyday purchases, please check the shopping limit, not the cash advance limit .

Additionally, XM sets maximum deposit amounts per transaction, per day, or per month depending on the card brand. Please note that if you have reached your respective limits, you will not be able to deposit funds to XM using the same card until the following day or the following month. If you are depositing funds by credit card, please check both XM’s maximum deposit amount and your credit card’s credit limit.

XM’s maximum deposit amount by card brand

1. JCB cards do not have a daily deposit limit, but the monthly deposit limit is 1 million yen.
2. VISA cards also have a limit of 15 transactions per day.

Solution: Add funds to your debit card account

If you are using a VISA or JCB debit card that XM accepts but your deposit is not reflected, please check the balance of your debit card’s withdrawal account . When you use a debit card to make a purchase, the payment amount is immediately deducted from the account to which it is withdrawn. Please deposit funds into your debit card’s withdrawal account to ensure that the balance is equal to or exceeds the amount you wish to deposit into your XM account, and then deposit funds into your XM account again.

Solution: Use a card with the same name as your XM trading account or apply for a corporate account

XM only allows deposits using cards in the same name as the XM trading account . Deposits cannot be made using credit/debit cards registered in a family member’s name or credit/debit cards registered under a maiden name that have not been changed. Please also note that corporate cards in the name of the representative cannot be used to deposit funds into personal accounts. If you wish to use a trading account as a corporation, please open a corporate account and then contact the XM support desk to request deposits using a card in the representative’s name.

Solution: Update your card or use another payment method

If you are unable to deposit funds using an XM compatible credit/debit card or your deposit is not reflected, please check the card’s expiration date. Since you cannot deposit funds with an expired card , please complete the card renewal procedure and deposit funds with a new card or use another deposit method. Also, when making a deposit on the XM member page, please make sure you have entered the information correctly. For example, make sure you have entered the expiration date in year-month order instead of month-year order.

Solution: Use a credit/debit card or other payment method

XM does not support deposits using prepaid virtual cards. Prepaid virtual cards are prepaid cards that are only available online. Virtual cards generally do not allow refunds after deposits, so they cannot be used to deposit funds into XM. XM has a rule that deposits must be withdrawn using the same payment method, so prepaid virtual cards, which do not allow deposits to be refunded (withdrawn), cannot be used. Please choose a card other than a prepaid virtual card or another deposit method.

Solution: Add funds to your online wallet and try the deposit process again

To deposit funds from your online wallet into your XMTrading trading account, you must have enough wallet balance to make the deposit. If your online wallet balance is insufficient, you will not be able to make the deposit. Please prepare the funds by depositing funds into your online wallet or withdrawing funds from a trading account with another company to your online wallet. Also, there is no fee for depositing funds from your online wallet to XM, but the fee for depositing funds into your online wallet is borne by the customer.

Solution: Use an online wallet with the same name as your XM trading account

XMTrading only allows deposits to be made using an online wallet with the same name as your XM trading account . If the name registered with XM and the name on your online wallet are different, you will not be able to make a deposit. If even one letter in the registered name differs, your deposit will not be reflected, so please change the name to the exact same name as your XM account or use another deposit method.

Solution: Enter the correct details for each online wallet

When depositing with bitwallet, you will need to enter the email address registered with bitwallet when making the deposit from the XMTrading member page. If there are any errors in the email address registered with bitwallet, the deposit will not be possible (will not be reflected), so please enter the correct information. Also, when depositing with BXONE, you will need to enter your BXONE account ID, so please make sure that the information entered there is correct.

Solution: Wait until maintenance is over or use a different online wallet or deposit method

If there are no issues with the deposit procedure on the XM member page, but you are unable to deposit or the deposit is not reflected on the payment screen of each online wallet, this may be due to maintenance or a payment system failure. If an error occurs on the payment screen of each online wallet, please check the maintenance information for each online wallet and contact the support desk of the online wallet provider. Also, if you need to deposit money into your XMTrading account urgently, please deposit using a credit card or debit card, which will be reflected immediately, just like online wallet deposits, or using another online wallet.