How to change your XM registration information (address, email address, phone number)

How to change your XM registration information (address, email address, phone number)

At XM, we ask that you promptly update your registered information, such as your address, email address, or phone number, if there are any changes due to moving or changes in your internet environment. To change your XM registered information (address, email address, phone number), please submit a change request on the “Support” screen of the member page by entering your login ID, name, and details of the changes . The relevant department will confirm the details of your request and complete the procedure to change or update your registered information.

XM also accepts requests to change your registered information via email. If you would like to request changes via email, please send a request to XM’s Customer Experience Team from your registered email address account.

1. Steps: 1

   Login to XM Member Page

   Please log in to your XMTrading “Member Page” using your registered email address and password .

   Log in to the member page

   

   

   1. At XM, with the introduction of the new account management feature, XMTrading Profile, the login ID for the member page has been changed from MT4/MT5 ID to email address. If you have converted to a profile or registered a profile, you will not be able to log in with your MT4/MT5 ID, so please be sure to log in to the member page using your registered email address.
2. Steps: 2

   Select My Profile

   Click the person icon in the top right corner of the member page and select ” My Profile .”

   会員ページ右上の人型マークをタップして「マイ・プロフィール」を選択します。

   

   

3. Steps: 3

   Check your account details

   Your ” Customer Information ” will be displayed on the “Profile” page . You can check the ① name, ② address, ③ date of birth, ④ country of residence, ⑤ email address, and ⑥ phone number that you registered when opening your account . You can also register or edit your My Number and tax country from the “Financial Information” tab. (Registering additional information is optional.)

   

   

1. Steps: 1

   Login to XM Member Page

   Please log in to your XMTrading “Member Page” using your registered email address and password .

   Log in to the member page

   

   

   1. At XM, with the introduction of the new account management feature, XMTrading Profile, the login ID for the member page has been changed from MT4/MT5 ID to email address. If you have converted to a profile or registered a profile, you will not be able to log in with your MT4/MT5 ID, so please be sure to log in to the member page using your registered email address.
2. Steps: 2

   Select Support in My Profile

   Open ” My Profile ” from the person icon in the top right corner of the member page and click “Support.”

   会員ページ右上の人型マークから「マイ・プロフィール」を開き、「サポート」をタップします。

   

   

3. Steps: 3

   Address change application

   On the support screen , ① select the authentication department, ② enter the subject, ③ enter your login ID (account number), name, old address, and new address in the details, and click ” Send request .”

   サポート画面で①認証部門を選択しましたら、②件名を入力し、③内容にログインID（口座番号）と氏名、旧住所、新住所を記入して、「リクエスト送信」をタップします。

   

   

   Example of filling out an address change application

   1Select a department	Select “Authentication Department”
   2Fill in the subject	[Example] Request to change registered address (please write a clear subject)
   3Content	[Example] Reason: I’m moving so I’d like to update my registered address. Account number: 12345678 Name: Taro Yamada Old address: 301, 5-3-1 Shibuya Shibuya-ku Tokyo, 1500001, Japan New address: 501, 50-30-10 Akasaka, Minato-ku, Tokyo, 1070001, Japan

   1. When applying, please enter the account number you use to log in to your member page. If you have multiple accounts, you can apply using any of the account numbers.
   2. Please write your name, old address, and new address in Roman letters.
   3. Please enter your new address exactly as it appears on the “Current Address Verification Documents” you submit (upload).
4. Steps: 4

   Sending support request receipt notification

   Once you submit your address change request, the XM support department will send an email with the subject ” Support Request Acceptance Notification ” to your registered email address. After the department reviews your request, the XM customer experience team will send you another email informing you of the progress of the change procedure.

   

5. Steps: 5

   Select “Upload documents”

   At XM, if you change your address, you will need to upload your current address verification documents from your member page . Check the email sent to you by the Customer Experience Team, then select ” Upload Documents ” on the My Profile screen of your member page.

   

   

6. Steps: 6

   Upload your current address verification document

   Upload your ” Address Verification Documents ” from the “Upload Documents” page . Click the “Current Address Verification Documents” box, specify the image file you want to submit as your “Current Address Verification Documents,” and click ” Upload Documents .” You can also drag and drop the image file to upload it.

   「書類をアップロードする」ページより「住所確認書類」をアップロードします。「現住所確認書類」の枠をクリックして、「現住所確認書類」として提出する画像ファイルを指定の上、「書類をアップロードする」をタップします。画像ファイルをドラッグ&ドロップで指定の上、アップロードすることもできます。

   

   

   Current address verification document

   When updating your registered address at XMTrading, you will need to submit a proof of current address that can verify your name, current address, issue date (within the last three months), and issuer on one document . The documents that can be submitted as proof of current address are as follows.

   1. Health insurance (insured person) card
   2. Resident record
   3. Utility bills/receipts (electricity, gas, water)
   4. Landline/mobile phone bills/receipts
   5. Resident tax (municipal/prefectural) tax amount determination notice
   6. Residence card
   7. International Driver’s License

   Please upload one of the documents listed above that was issued within the last three months, converted into an image file using your smartphone camera or scanner.

   For details about current address verification documents (current address certificate), click here

Detailed instructions on how to change your address from the member page are provided in the XM Member Page User Guide, which includes easy-to-understand illustrations.

On the XM Members Page, you can not only open an account and deposit and withdraw funds, but also change your leverage and access the copy trading page. For detailed instructions on how to use the XM Members Page, please refer to the “XM Members Page User Guide.”

How to change your address from the XM app

At XM, you can apply for a change of registered address through the official smartphone app, the “XM smartphone app.” The XM app is compatible with both MT4 and MT5 accounts, and allows you to smoothly open an account, make deposits and withdrawals, trade, manage your account, and even apply for changes to your registered information.

Currently, the iOS version of the XMTrading app cannot be installed.

To apply for a change to your registered phone number, go to the “Details” screen in the basic menu of the XM app and apply for the change from the “Member Page.” For instructions on how to display the XM app “Details” screen, please refer to “How to view the “Details” screen” (Step 6) in the “XM App User Guide.”

The XM app user guide provides detailed instructions for both the iOS and Android versions. If you would like to know more about how to use the XM app, such as account management, deposits and withdrawals, orders and settlements, and various settings, please refer to the ” XM App User Guide .”

How to change your address by email

XMTrading also accepts requests for changes to your registered address via email. Just like when requesting a change via the web or XM app, please fill in your login ID, name, old address, and current address and send an email to the relevant desk. When requesting a change via email, be sure to send the email from the account of your registered email address .

Address to send change of address request to

If you wish to apply for a change of registered address by email, please send your request to the email address below along with your name and login ID.

Example of filling out an address change application

1. Steps: 1

   Login to XM Member Page

   Please log in to your XMTrading “Member Page” using your registered email address and password .

   Log in to the member page

   

   

   1. At XM, with the introduction of the new account management feature, XMTrading Profile, the login ID for the member page has been changed from MT4/MT5 ID to email address. If you have converted to a profile or registered a profile, you will not be able to log in with your MT4/MT5 ID, so please be sure to log in to the member page using your registered email address.
2. Steps: 2

   Select Support in My Profile

   Open ” My Profile ” from the person icon in the top right corner of the member page and click “Support.”

   会員ページ右上の人型マークから「マイ・プロフィール」を開き、「サポート」をタップします。

   

   

3. Steps: 3

   Request to change email address

   On the support screen , ① select the authentication department, ② enter the subject, ③ enter the registration information you want to change, and click ” Submit Request .”

   サポート画面で①認証部門を選択して、②件名を入力し、③内容に変更したい登録情報を記入して、「リクエスト送信」をタップします。

   

   

   Example of how to fill out an email address change request

   1Select a department	Select “Authentication Department”
   2Fill in the subject	[Example] Request to change registered email address (please enter a clear subject)
   3Content	[Example] Reason: Please change your registered email address due to a change in provider. Account number: 12345678 Name: Taro Yamada Old email address: yamada@example.com New email address: yamada@sample.com

   1. If you have multiple accounts, you can apply using any of the account numbers.
   2. Please write your name in Roman letters.
4. Steps: 4

   Sending support request receipt notification

   Once you have submitted your email address change request, the XM support department will send you an email with the subject ” Support Request Acceptance Notification ” to your registered email address. After the department has confirmed the details of your request, the XM customer experience team will send you an email informing you of the progress of the change procedure.

   

Detailed instructions on how to change your email address from the member page are provided in the XM Member Page Usage Guide, which includes easy-to-understand illustrations.

On the XM Members Page, you can not only open an account and deposit and withdraw funds, but also change your leverage and access the copy trading page. For detailed instructions on how to use the XM Members Page, please refer to the “XM Members Page User Guide.”

How to change your email address from the XM app

At XM, you can apply to change your registered email address through the official smartphone app, the “XM smartphone app.” The XM app is compatible with both MT4 and MT5 accounts, and allows you to smoothly open an account, make deposits and withdrawals, trade, manage your account, and even apply to change your registered information.

Currently, the iOS version of the XMTrading app cannot be installed.

To apply for a change to your registered phone number, go to the “Details” screen in the basic menu of the XM app and submit the change request from the “Member Page.” For detailed instructions on how to use the XM app, please refer to “How to read the “Details” screen” (Step 6) in the “XM App User Guide.” The XM App User Guide provides detailed instructions for both the iOS and Android versions. For detailed instructions on how to use the XM app, including account management, deposits and withdrawals, orders and payments, and various settings, please refer to the ” XM App User Guide .”

How to change your email address via email

XMTrading also accepts requests to change your registered email address via email. Just like when requesting a change via the web or XM app, please fill in your login ID, name, current email address, and new email address and send an email to the relevant desk. When requesting a change via email, be sure to send the email from the account of the registered email address .

Email address to send email address change request to

If you wish to change your registered email address by email, please send your request along with your name and login ID to the email address below.

Example of how to fill out an email address change request

1. Steps: 1

   Login to XM Member Page

   Please log in to your XMTrading “Member Page” using your registered email address and password .

   Log in to the member page

   

   

   1. At XM, with the introduction of the new account management feature, XMTrading Profile, the login ID for the member page has been changed from MT4/MT5 ID to email address. If you have converted to a profile or registered a profile, you will not be able to log in with your MT4/MT5 ID, so please be sure to log in to the member page using your registered email address.
2. Steps: 2

   Select Support in My Profile

   Open ” My Profile ” from the person icon in the top right corner of the member page and click “Support.”

   会員ページ右上の人型マークから「マイ・プロフィール」を開き、「サポート」をタップします。

   

   

3. Steps: 3

   Request to change phone number

   On the support screen , ① select the authentication department, ② enter the subject, ③ enter the registration information you want to change, and click ” Submit Request .”

   サポート画面で①認証部門を選択して、②件名を入力し、③内容に変更したい登録情報を記入して、「リクエスト送信」をタップします。

   

   

   Example of filling out a phone number change application

   1Select a department	Select “Authentication Department”
   2Fill in the subject	[Example] Request to change phone number (please write a clear subject)
   3Content	[Example] Reason: Please update your registration number as your phone number has changed. Account number: 12345678 Name: Taro Yamada Old phone number: +819011119999 New phone number: +818022228888

   1. If you have multiple accounts, you can apply using any of the account numbers.
   2. Please write your name in Roman letters.
   3. For your phone number, please enter the country code (Japan is “+81”) followed by your phone number (without the first “0”).
4. Steps: 4

   Sending support request receipt notification

   Once you have submitted your request to change your phone number, the XM support department will send you an email with the subject ” Support Request Acceptance Notification ” to your registered email address. After the department has confirmed the details of your request, the XM customer experience team will send you an email informing you that the change procedure has been completed.

   

Detailed instructions on how to change your phone number from the member page are provided in the XM Member Page User Guide, which includes easy-to-understand illustrations.

On the XM Members Page, you can not only open an account and deposit and withdraw funds, but also change your leverage and access the copy trading page. For detailed instructions on how to use the XM Members Page, please refer to the “XM Members Page User Guide.”

How to change your phone number from the XM app

XM allows you to change your phone number through the official XM smartphone app, the “XM Smartphone App .” The XM app supports both MT4 and MT5 accounts, allowing you to smoothly open an account, make deposits and withdrawals, trade, manage your account, and even change your registered information.

Currently, the iOS version of the XMTrading app cannot be installed.

To apply for a change of phone number, go to the “Details” screen in the basic menu of the XM app and apply for the change from the “Member Page.” For instructions on how to display the XM app “Details” screen, please refer to “How to view the “Details” screen” (Step 6) in the “XM App User Guide.”

The XM app user guide provides detailed instructions for both the iOS and Android versions. If you would like to know more about how to use the XM app, such as account management, deposits and withdrawals, orders and settlements, and various settings, please refer to the ” XM App User Guide .”

How to change your phone number via email

XMTrading also accepts phone number change requests via email. Just like when requesting a change via the web or XM app, please fill in your login ID, name, old and new phone numbers, and send an email to the relevant desk. When requesting a change via email, be sure to send the email from the account of your registered email address .

Address to send phone number change request to

If you would like to apply for a change of phone number by email, please send your request to the email address below along with your name and login ID.

Example of filling out a phone number change application

1. If I change the address registered with XM, do I need to submit documents again?

   Yes, if there is a change in the address registered with XM, you will need to submit a document verifying your current address. After submitting a request for a change of address from the member page or the XM app (XM smartphone app), please submit your updated current address certificate by clicking “Upload Documents” on the member page “My Account.”

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2. If my XM registration information changes, do I need to change it?

   Yes, if there are any changes to your XM registration information, please request the changes via your member page, email, or the XM app (XM smartphone app). In particular, your email address will be used to send you important notices from XM and notifications regarding the completion of deposit and withdrawal processing, so please make any changes as soon as possible.

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3. How do I change my XM registration information?

   You can change your XM registration information from the member page or the XMTrading app (XM smartphone app). If you want to change your registration information from the member page, you can do so from the “Support” menu. After you request a change, an email with the subject “Support request acceptance notification” will be sent to your registered email address.

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4. Where can I find XM registration information?

   The information registered with XM can be confirmed from the member page. After logging in to the XM member page, you can check your name, email address, address, phone number, date of birth, and country of residence from “Account Details” in My Account. If you have registered additional information, you can also check your tax country and My Number registration information.

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5. What should I do if I want to change the email address registered with XM?

   You can change the email address registered with XM via the member page, email, or the XMTrading app (XM smartphone app). When sending a request, please write your login ID, name, old and new email addresses in Roman letters, and include the reason for changing the email address.

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